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Shipping and Returns
Shipping & Delivery
 
Shipping & Delivery

Some store items will not be shipped to you. These include tickets for museum events and vintage-rail travel.

Events Tickets purchased through the Online Store will be waiting for you in Will-Call in the Museum Visitor Center on the day of the event. Please bring a copy of your sales receipt as poof-of-purchase.

Vintage-Rail Travel. Trip information for your vintage-rail travel will be sent to your email address. The names of your party will be on the passenger boarding list on the day of travel. Please bring a copy of your sales receipt as poof-of-purchase.

Memberships and Donations.  Acknowledgments of donations made through the Online Store will be sent to you via First-Class U.S. Mail. Membership cards and other membership materials will also be sent through the U.S. Postal Service.

All Other Products. All other merchandise items purchased through the Online Store will be sent by U.S. Mail or, where appropriate, by United Parcel Service or Federal Express.